Field & Factory Service
With You Every Step of the Way
Your purchase of Welker equipment isn't the end of our relationship — it's just the beginning. Our factory-trained technicians are ready to support you in the field, in our factory, and everywhere in between.
“We provide continued support for the lifetime of your product.”
A Partnership Built to Last
At Welker, the sale is just the start. We stand behind every product we make with knowledgeable, responsive service — on-site at your facility, here at our factory, or over the phone. When something comes up, you'll never face it alone.
On-Site Repairs
Near or far, we meet you where you are.* Our factory-trained technicians have the necessary certifications to work on-shore and off, bringing the full expertise of the Welker factory directly to your site.
Factory-trained and certified technicians
TWIC card holders & certified OSHA compliant safety standards
Diagnostics, repairs, and preventive maintenance
Rapid response to minimize your downtime
Domestic and international site visits available
* Our service technicians are not permitted to travel to countries where the U.S. government has issued a current travel warning.
On-Shore & Off
In-House Repairs
When you return equipment to us for service, we gladly receive it. Back at our Sugar Land facility, our technicians efficiently perform maintenance and repairs in-house to get you back up and running — with the same care and quality we put into building it the first time.
Full teardown, inspection, and rebuild capability
OEM parts and Welker-certified replacement components
Pressure testing and functional verification before return
Fast turnaround with status updates along the way
Documentation provided for every repair performed
Sugar Land, Texas
Commissioning
No one knows our equipment better than us — so who better to put it into service? Set yourself up for a seamless startup and uncomplicated commissioning with Welker on-site. We'll make sure everything is installed, calibrated, and operating exactly as designed from day one.
On-site startup and commissioning support
System verification against original design specs
Operator training and walkthrough included
Calibration and functional testing at startup
Reduces risk of early-life operational issues
Day-One Ready
Consulting
Industry knowledge + product knowledge + know-how = Welker service. When something isn't performing the way it should, we get to the root of your problem and work with you to implement the right solution — not just a quick fix.
Application and process troubleshooting
Equipment optimization and performance review
Upgrade and replacement recommendations
Compliance and regulatory guidance
Remote and on-site consulting available
Root-Cause Solutions
How It Works
Three Steps to Service
Submit a Request
Fill out the form with your contact info, equipment details, and a description of the service needed.
Confirm Scope
A Welker service coordinator will review your request and follow up to confirm scope and scheduling.
We Get to Work
Once details are finalized, we'll schedule your field visit or factory service.
Everything You Need to Get Started
Prefer to Talk to Someone?
Our service team is ready to discuss your equipment and get you scheduled.
